Pok99 — Privacy Policy & Data Protection

1 Introduction & Scope

Pok99 is a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy applies to pok99's website, mobile app, and all associated digital services. It takes effect the moment you register, log in, or browse the platform.

Our Privacy Policy is written in plain language so you can clearly understand what we do with your data. We are committed to full transparency and avoid complex legal jargon.

2 What Information We Collect

Pok99 only collects the data necessary to provide its services. We do not ask for anything beyond what is needed.

Information Collected Directly from You

• Identity-Related: Full name, date of birth, national ID number.
• Regarding Communication: Email address, mobile number.
• Financial Information: Mobile Banking/Nagad/Rocket number (for payment processing).
• KYC Documents: Photo of NID, passport, or driving license.
• Account Information: Username, password (stored in encrypted form).

Automatically Collected Information

• IP address and device type.
• Browser information and operating system.
• How long and which pages you visited on the site.
• Game history and betting patterns (for account security).
• Login time, logout time, and session details.

3 How Your Information Is Used

Pok99 uses collected data solely for the purposes listed below. We do not use your information for any additional or unauthorized purpose.

• Account Management: Registration verification, login security, and account settings management.
• Payment Processing: Processing deposits, sending withdrawals, and verifying transactions.
• Customer Support: To address your complaints, questions, or concerns.
• Security Verification: To detect fraud, money laundering, and multiple accounts.
• Legal Obligations: Providing information as required by government or regulatory authorities.
• Platform Improvement: Anonymous statistical analysis to improve service quality.
• Promotional Communications: Promotional offers and bonus messages are sent only with your consent.

4 Data Sharing & Disclosure

Pok99 never sells your personal information. However, there are limited circumstances where sharing data with third parties may be necessary:

Payment Processors

Mobile financial service providers such as Mobile Banking, Nagad, and Rocket receive only the information necessary to process transactions. This data is used solely for payment purposes.

Legal Obligations

Information may be disclosed in response to a court order, government investigation, or lawful request from law enforcement. In such cases, we share only the minimum information required.

Technology Service Providers

We work with a number of trusted technology partners to operate the platform (such as cloud hosting and game providers). They operate under strict confidentiality agreements and are not permitted to use your data for their own purposes.

5 Data Security Measures

Pok99 uses industry-leading security technology to protect your data. Our security infrastructure is outlined below:

• SSL/TLS 256-bit Encryption: All data transmissions are fully encrypted.
• Password Hashing: Your password is stored as a bcrypt hash. No staff member can ever see your actual password.
• Two-Factor Authentication (2FA): Option to enable 2FA for an added layer of security.
• 24/7 Security Monitoring: Automated systems monitor for unusual activity around the clock.
• Data Backup: Regular backups are maintained on secure servers.
• Access Control: Only authorized personnel have access to specific data.

6 Cookie Policy

Cookies are small text files stored in your browser. pok99 uses cookies for various purposes, but always transparently.

Cookie Types & Purposes

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language, theme, and game settings.
• Analytics Cookies: To understand which parts of the site are used most (anonymized data).
• Security Cookies: To prevent CSRF attacks and session hijacking.

You can disable non-essential cookies through your browser settings, though some features may be affected.

7 Data Retention Policy

Pok99 does not retain your data indefinitely. Specific retention periods are defined for each category of information:

Once the retention period ends, data is securely deleted or anonymized. Some data may be retained longer due to legal obligations.

8 Your Rights

As a pok99 user, you have the following rights over your data. Contact our support team to exercise any of these rights.

• Right to Access: You have the right to know what data we hold about you. Submit a request and we will provide full details within 72 hours.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: You may opt out of marketing communications at any time.

9 Child & Minor Protection

Pok99 is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

Age is verified at registration, and identity documents are checked during the KYC process to confirm eligibility. If any underage user's data is collected by mistake, it will be deleted immediately upon discovery and the account will be closed.

If a parent or guardian suspects their child is using pok99, please contact our support team immediately.

10 Privacy Policy Updates

Pok99 may update this Privacy Policy when necessary. For significant changes, we will:

• We will send a notification to your registered email.
• We will display a notice on the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of pok99 after any changes are made will be considered your acceptance of the updated Policy. We recommend checking this page regularly.

11 Contact & Complaints

For any privacy-related questions, concerns, or rights requests, please contact our Data Protection team:

Including your username, request type, and relevant dates when submitting a request will help us resolve it faster. We take every request seriously.