Pok99 — Terms and Conditions Full Guide

1 Introduction & Applicability

Pok99 (referred to as "we", "us", or "the platform") operates an online gaming and Sports Betting platform for users in Bangladesh. These Terms and Conditions apply to the pok99 website, mobile app, and all associated services.

By registering on pok99 or using any of the platform's services, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you do not agree with any of the terms, please refrain from using pok99.

This agreement is available in both Bengali and English. In the event of any conflict between the two versions, the Bengali version shall take precedence. pok99 reserves the right to update these Terms at any time — continued use of the platform after any changes constitutes acceptance of the revised terms.

2 Eligibility & Age Requirements

To register an account and use any gaming or betting service on pok99, you must meet the following eligibility requirements:

• You must be at least 18 (eighteen) years of age.
• You must be of sound mind and capable of making your own decisions.
• You are not registering from a country or region where online gaming or betting is prohibited by law.
• You do not already have an active pok99 account in your name.
• You have not previously been banned by pok99.

Pok99 may request a government-issued ID (NID, passport, or driving license) for age verification at any time. Failure to provide valid documents, or submission of fraudulent documents, will result in immediate account termination.

3 Account Registration & Verification

Providing accurate information at registration

You must provide accurate, truthful, and complete information when registering on pok99. Registering with false information may result in account termination and balance forfeiture at any time.

One Account Per User Policy

Only one pok99 account is permitted per person, household, device, IP address, or payment method. If multiple accounts are created by the same individual, all accounts will be suspended and all bonuses forfeited.

Password Security

You are responsible for keeping your account password secure. Sharing your password with anyone is strictly prohibited. If you suspect unauthorized access to your account, contact our support team immediately.

• Allowing third parties to access your account is prohibited.
• Buying, selling, or transferring accounts is prohibited.
• It is your responsibility to keep your account information up to date.
• We recommend enabling two-factor authentication (2FA) to keep your account secure.

4 Deposits, Withdrawals & Payments

Deposit Rules

All deposits to your pok99 account must be made using a valid payment method registered in your name. Deposits from third-party accounts or unknown sources are strictly prohibited. pok99 reserves the right to hold any suspicious transaction pending verification.

• Minimum deposit: BDT 200
• Maximum single deposit: BDT 50,000
• Supported methods: Mobile Banking, Nagad, Rocket

Withdrawal Rules

Your account must be fully verified (KYC) before you can make a withdrawal. Withdrawals can only be processed to your own registered payment method. Standard withdrawals are processed within 30 minutes to a maximum of 24 hours.

• Minimum withdrawal: BDT 500
• Withdrawals are not possible without KYC verification.
• Unusual or suspicious withdrawal requests may be subject to review.

5 Bonuses & Promotional Offers

Pok99 offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, which are detailed on the relevant promotions page.

Wagering Requirements

A wagering requirement must be completed before bonus funds can be withdrawn. For example, a 30x wagering requirement means you must bet 30 times the bonus amount.

Important Bonus Terms

• The same bonus cannot be claimed more than once.
• Withdrawing before the bonus wagering requirement is met will result in the bonus being cancelled.
• Bonuses are valid for a limited time — once expired, they are automatically cancelled.
• Any attempt to manipulate the bonus system will result in account suspension.
• Pok99 reserves the right to modify or cancel any bonus offer at any time.

6 Betting & Gaming Rules

Pok99 offers a range of gaming services including Sports Betting, Live Casino, and slots. Each game and betting market has its own rules.

Bet Acceptance

All bets are verified by the pok99 system before they are finalised. pok99 reserves the right to void any bet accepted in error due to a technical fault.

Sports Betting

• Once a bet is placed, it cannot be changed or cancelled (except where a cashout option is available).
• If an event is cancelled, bets will be refunded.
• Winning bets on events involving fraud or match-fixing may be voided.
• In the event of an odds error, pok99 reserves the right to recalculate bets at the correct odds.

Live Casino & Slots

All Live Casino and slots games use independently verified RNG (Random Number Generator) systems. Game outcomes are never manipulated. If you experience a disconnection during a game session, your game data is saved and can be recovered.

7 Prohibited Activities

The following activities are strictly prohibited on the pok99 platform. Violations may result in immediate account termination and legal action:

• Using bots, automated software, or scripts to play.
• Claiming bonus benefits by creating multiple accounts.
• Using the platform for money laundering or illegal fund transfers.
• Intentionally exploiting vulnerabilities or bugs in the gaming system.
• Harassing, threatening, or defrauding other users.
• Bypassing the account verification process with false information.
• Reproducing or distributing platform content without authorization.

8 Data Protection & Privacy

Pok99 takes the protection of your personal data seriously. We use bank-grade 256-bit SSL encryption and will never sell your information to third parties under any circumstances.

For full details on what information we collect, how we use it, and your rights, please see our Privacy Policy Read the page.

• Your information is used solely to provide our services and ensure platform security.
• No information is shared except where required by law.
• You may request to update or delete your information at any time.

9 Responsible Gaming Policy

Pok99 believes gaming should be for entertainment purposes only. We do not encourage any user to play beyond their limits.

• You can set your own deposit limits, bet limits, and session limits.
• Temporary or permanent self-exclusion is available upon request.
• If you notice signs of gaming addiction, please reach out to our support team.
• Every adult user is responsible for keeping minors away from the platform.

To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

10 Account Suspension & Termination

Pok99 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Registering with false or incomplete information.
• Failure to cooperate with the KYC verification process.
• Fraudulent or deceptive activity.
• Requests from law enforcement agencies or court orders.

Users may request account closure at any time through our support team. We recommend completing all pending withdrawals before closing your account.

11 Dispute Resolution

For any disputes or complaints, please contact our support team in the first instance. We aim to review all complaints within 48 hours.

• When submitting a complaint, please include the transaction ID, date, and a detailed description.
• If a dispute cannot be resolved through support, both parties may seek resolution through mediation.
• Server logs are considered final evidence in any dispute regarding game outcomes.

12 Policy on Changes to Terms & Conditions

Pok99 reserves the right to update these Terms and Conditions, in part or in full, at any time. For significant changes, we will endeavor to notify users via email or platform notification.

Continuing to use pok99 after any changes have taken effect means you automatically accept the updated terms. We recommend checking this page regularly to stay up to date.